Knowledge retrieval from your own data sources

Access to internal documents, product catalogs, manuals, FAQs, databases, and website content.

Current & consistent answers

Always pulls the latest information from the data source.

Avoids hallucinations because answers are based on real documents.

Can distinguish between versions of data (e.g., old vs. new product descriptions).

Source citations & transparency

Provides answers with references to the sources used (e.g., link or document title).

Increases trust and enables quick verification.

Multilingualism & contextual understanding

Supports multiple languages (automatic detection & response).

Uses long-term context (session memory) to correctly answer follow-up questions.

Understand complex inquiries

Can solve multi-step questions (e.g., "Which products are sustainable, have a minimum order quantity under 100, and can be delivered in 3 days?").

Combines search results and generates structured answers (lists, tables).

Personalization

Adapts answers to customer types, roles, or history.

Can integrate user profiles or CRM data to deliver tailored recommendations.

Scalability & speed

Optimized indexing and vector search ensure fast response times. Can search large volumes of documents (thousands to millions of entries).

Interactivity & workflow integration

Can be integrated into websites, Shopify, CRM systems, helpdesks. Can trigger actions (e.g., add to cart, create support ticket).

Security & rights management

Access only to authorized documents (role-based). GDPR-compliant storage & deletion of chat histories.

Self-learning and update capability

Automatic re-indexing when new data is added. Analyzes user questions to identify gaps in the knowledge base.